cheddarmustard, on 03 March 2010 - 06:01 AM, said:
I am going to go just a bit off topic here, but hang w/ me. The post office is losing money... the sad part of this is that it's their own fault. I worked for them as a carrier for over
12 years and the things they do internally are so mind-blowing that it's beyond ridiculous. The station that I was at for a long period was a huge station... delivering to five zip codes we had over
70 routes. Once a year they would inspect our routes... this meant having someone follow you around from the moment you clock in until the moment you clock out. They count your mail, mark down how many steps you take per minute, time your restroom breaks, as well as a plethora of other areas that are counted.
The last three years I was at this station management didn't like the outcome of the inspections... they wanted to get rid of several routes, meaning more work for everyone. A typical inspection would cost them over
$30,000 dollars. So what they did was the normal inspection, then a few months later they would return for another inspection. The results were the same each time, yet they would routinely throw away
$30,000 ever year just inspecting our station. Now... mulitply that over all the stations across the USA.
Here's another thing they do that takes time and ultimately wastes money; they force the carriers to carry multiple bundles of mail. It used to be that all the mail was cased in the morning and when we delivered it we had one bundle of mail. To break this down a typical route might have
20 divisions. A division is a block... like the 4400 block of Jones Street. When we would deliver that block we would have all the mail together as one bundle. Magazines were rolled, with the mail for that house inside the magazine.
Having one bundle means
A: you can walk faster,
B: you can walk
safer,
C: you have a free hand to catch yourself if you slip or trip on something,
D: you have a free hand to ward off any stray dogs that feel like attacking you.
Several years ago the post office came up with
DPS. It stands for Delivery Point Sequence. What it does is put your letter mail in order from the start of your route to the end. It saves a ton of casing time, which is nice. However, management refuses to allow carriers to case this sequenced mail in with the regularly cased mail, meaning you now have two bundles of mail. Letters and flats {magazines}. So now, when you are on the street you are juggling the mail, one bundle to the next, trying to get everything in order to drop in the next mail box. On certain days, like days w/ ads, we would then be caring three bundles of mail.
Several problems arose... accidents increased, dog bites increased and... most importantly to the customer, delayed mail increased. Why, you ask? Because their DPS program is flawed. I would routinely get
100 or more letters everyday in my DPS that went to other routes. Since they won't let the carriers case that mail or even go through it until they are on the street, all that mail gets taken back to the station for delivery the next day. For a service that prides itself on punctual delivery, DPS made a mockery of it.
The simple solution is to allow the carriers to case that stuff in. No more delayed mail, accidents and dog bites would go down, etc... but management refuses to allow this. For what it's worth casing DPS in takes only about 20 minutes as it is already in sequence. You get the benefit of
NOT delaying mail and making the job safer for everyone. But of course, management isn't interested in that.
And this is another massive problem at the post office; management. In our station alone we had more than
15 managers and over
300 supervisors in a
10 year period. Our station had, typically, one manager and another 3 to 5 supervisors. That's four to six people doing the job that two could have done. So why the excess management? Because, you see, they believe they have to keep an eye on everyone. Nobody can be trusted. So they pay people
$50,000 a year to stand around doing... nothing. They watch you. When you are delivering the mail they will park a block away and spy on you. Carriers are adults w/ families who value their jobs and take great pride in the confidence the public has in them getting their mail delivered safely and securely. Yet management treats them like little kids.
Those of you who have problems with your mail being delivered timely, I can assure you it is because management has made some stupid decision, not because your carrier isn't any good. Working there was like banging your head against a wall, because the post office will find the hardest and slowest way to do something and then force that way on everyone. The post office could save millions of dollars every year if they allowed the mail to be delivered in the best, most efficient way and if they cut management down by 70% or greater.
John Potter is a joke of a Postmaster. The postal service has done
nothing in the way of customer relations since the Internet age took off and now they look around trying to blame everyone but themselves for their stupidity. I apologize for the length of this post and I know that if you have never worked at the post office you simply cannot fathom they idiotic things they do, but know this; they are to blame for their loss of revenue. And their losses could be completely done away with if they only ran things in an efficient way. They refuse to learn from their many mistakes and their losses continue.